To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Our vinyl mailers are specifically designed to protect your item and have several layers of carboard to protect the product as well as 'crush zones' to stop bent corners etc. We ensure all items have ‘FRAGILE’ markings and we take the time to best select the appropriate box or satchel. We use specific packaging made for the shipping of our fragile items and we take great care in packaging each item, as safely as possible. If you are an avid collector and are looking for an absolutely pristine copy, please just email us first and we would be more than happy to provide info/photos of the item. Should you choose to shop with us, we ask for your understanding of this process and realise that ‘new and sealed’ doesn’t mean ‘straight off the production line’. We store our merchandise in a temperature controlled warehouse and always handle and package them with great care to ensure you receive them in as good condition as possible. We are an online business so our records aren’t getting flicked through and/or tossed around daily. This is normal and part of the process and are generally considered ‘superficial transit wear’. This does mean that, from time to time, albeit very rarely, some records (particularly the covers) will have slight deficiencies such as small creases, split seams, corner scuffs etc.
The manufacturer, the distributor, customs, our warehouse and then out to you. It is really important to keep in mind that, although the records are new and sealed they sometimes have 3 or 4 ports of call before they make it to us and then you. We work with over 15 distributors worldwide and this is exactly how we manage to get such awesome titles at awesome prices and usually ahead of schedule! All of our products are brand new and sealed direct from the distributors warehouse.
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